Shipping and Order Policies

 

Shipping:
Our selected partners for delivery of our products is UPS, FedEx, or USPS depending on weight and transit times. We can deliver our products anywhere in the continential United States; Alaska or Hawaii are sometimes cost prohibative, please call for a quote. We are unable to ship to post office boxes. We also can ship to Canada.

All tracking information will be updated as soon as we make your shipping label. Please enter a valid e-mail address upon checkout. You can contact the shipping department Here. Please allow 24 hours for our shipping department to respond to your e-mails. Customers are responsible for all shipping charges. Shipping charges can change without notice. All lost or damaged items need to be reported to the shipping department at JcrOffroad. We are not responsible for time complications associated with lost or damaged items, but will work to rectify the situation in a timely manner. Please contact us with any shipping problems immediately. We cannot be responsible for any time impediments with shipped packages. We cannot guarantee any delivery dates but provided with enough notice we will try to meet your deadlines. Allow 5-9 business days to receive the package once the item has been shipped. (See Map)

 

Order Completion:
All Orders are processed in the order in which they are received. While all of our items are built to suit, many are partially built in stock, so most items ship from our location within 5 - 15 business days and will be delivered based on UPS shipping dates to your address. For a better estimation of build times please contact us. Not having items in stock keeps our overhead low; in turn keeping our prices as affordable as possible. Please be patient with us. The products ARE worth the wait.

 

Order Problems:
We try our best to catch any fitment or alignment issues before your item leaves the shop, we do sometimes miss things though. Please test fit ALL items prior to painting/finishing. We cannot give refunds on painted items, we can only repair them. JCR is not responsible for coatings on repaired bumpers.

 

JcrOffroad Warranty and Replacement Information

All JCR off-road bumpers and rock sliders come with a Lifetime Replacement Warranty If any part of the structure or the welded portions of the product fail under normal use*, contact JCR off-road or original dealer for inspection. Tire carrier spindles on bumpers created before April, 2010 include one free replacement of the spindle with an identical part. Upgrading to a new style spindle is available for a fee. Tire carrier spindles on bumpers manufactured after April, 2010 include our full replacement warranty.

Bumper hardware and accessories (latches, lights, bolts, etc...) are not protected under warranty.

All returns to JCR require an RMA (Return Merchandise Authorization) number and must be pre-approved by JCR. Any packaged without an RMA number will be returned to sender. Upon our receipt of the damaged product it will be replaced/repaired at out discretion.

The warranty is only applicable for the original purchaser of the product; all names of customers are held in a JCR database for reference. All returns will be checked. Any modifications made to any of these products will void the warranty.

Installation labor, Paint, powdercoat, or any other finishes are not covered by warranty at JcrOffroad. We do not cover shipping, insurance or any import fees, duties and taxes for the returned product. If after inspection, we found the product to be defective in materials or workmanship, we will at no cost repair or replace the defective product with the same or comparable product on a “best-effort” basis. This warranty does not cover incidental or consequential damages such as damage to or loss of directly or indirectly caused by the product.

Please contact us about product failures regardless of reason. We are extremely fair, but ultimately have the right to refuse any warranty claim.

*Normal use include offroad wheeling, & recovery. Normal use DOES NOT include onroad or offroad collisions, roll overs, etc..

Return Policy:
No custom order is returnable. No refunds after 30 days from the time you recieve the item. Returns must be authorized by JCROFFROAD. 25% restocking fee applies to all returns. Shipping either way is non-refundable. You will be charged for missing parts or hardware, so please make sure you sent everything back with your product.

 

Order Cancellation:
No custom order may be cancelled, or returned. To cover the cost of development, and parts, down payments for custom work are non-refundable. Cancellations must be made before the order has shipped, If shipped return policy applies. All orders that have reached shipping and recieving will be considered shipped. Cancellations are subject to a 15% fee.

 

Refunds:
All refunds can take up to ten business days for the transfer of funds. All credit card payments will be refunded to the original card provided. Cash refunds will be given only for cash payments.

 

Pricing:
We strive to provide a great product at a low price. Keeping prices down is as important to us as it is to you. Climbing steel prices and excessive fuel prices may cause price increases that will be applied as necessary. We will inform of price increases as best as we can, but all prices are subject to change without notice.

 

Local sales and Pick-ups:
All local sales, local work and orders that are picked up by the customer are subject to Michigan sales tax which will be totaled into the final invoice pf which the customer is responsible. All of our products are available for local pickup. Back ordering of some products may still apply. Pick-ups must be scheduled in advance.

 

Limitation of Liability:

If the JcrOffroad Inc. product fails to work as warranted above, JCR's maximum liability under the above warranty is expressly limited to the cost of repair or replacement of any products or components that malfunction in conditions of normal* use. Except as indicated above, in no event will JCR be liable for any damages caused by the product or the failure of the product to perform, including any lost profits or wages, business interruption, loss of use or any other commercial or economic loss of any kind, or special, incremental, or consequential damages. JCR is not liable for any claim made by a third party or made by you for the third party. This limitation of liability applies whether damages are sought, or a claim made, under this limited warranty or as a tort claim (including negligence and strict product liability), a contract claim or any other claim. This limitation in liability cannot be waivered or amended by any person. This limitation of liability will be effective even if you have advised Jcr Offroad Inc., or an authorized representative of Jcr Offroad Inc., of the possibility of any such damages or even if such possibility were reasonably foreseeable.

This limited liability gives specific legal rights. You may also have other rights that may vary from state to state or from county to country. You are advised to consult applicable state or country laws for a full determination of rights.