Shipping and Order Policies

 

Shipping:

JcrOffroad uses many delivery options included but not limited to; UPS, FedEx, or USPS.The carrier used will depend on order size, weight, and transit times. On all order over $100, we ship for free inside the continental United States. Shipping outside of the lower 48 is available, but will include additional shipping costs. Some items we sell can be shipped to APO/AE addresses, but are limited to the USPS size restrictions. If your delivery needs fall outside of the standard delivery methods, or for a quote outside of the lower 48, please contact us directly. Phone: 269-353-1184 Email: [email protected]. Please include shipping postal code and desired product with your request.

Customers will receive automated shipping tracking information to the email listed with their order once the product has been processed for shipping. Please enter a valid email address upon checkout. Also, bear in mind that your order may be processed outside of normal shipping carrier business hours and the item may not ship until the following business day. You may also check the status of your order or request a tracking number by contacting us directly. Phone: 269-353-1184 Email: [email protected].

All lost or damaged items need to be reported to JcrOffroad as soon as possible. Please contact our tech support team at [email protected]. Detailed photos of product and box damaged will be requested. We are not responsible for time complications associated with lost or damaged items, but will work to rectify the situation in a timely manner.

We cannot guarantee any delivery dates but provided with enough notice we will try to meet your deadlines. JcrOffroad may be able to expedite your order for an additional charge. Please contact our Sales team for more information! Phone: 269-353-1184 Email: [email protected].

Please allow 5-9 business days to receive the package once the item has been shipped. We cannot be held responsible for any delays once the product is in the hands of the shipping carrier. Shown below is a map for estimating shipping on ground packages.

Order Completion:

All Orders are processed in the order in which they are received. Some items may already be in process, while others have to be completed in a future batch. Our standard lead times are as follows:

Bare steel product: 12-20 business days*

Powder coated product: 20-25 business days*


*Business days are defined as Monday-Friday not including any national holidays or weekends.


Our lead times can fluctuate depending on the season and current demand. If you would like a better estimate please contact us directly. Phone: 269-353-1184 Email: [email protected].


Test fitting product:

It is recommended that you test fit all of your JcrOffroad product prior to installation. We do our best to insure that all of our product is free of defects and will fit properly. We do not offer refunds on painted items; we can only offer to repair them. If you are having product issues, please contact our tech support team directly. Phone: 269-353-1184 Email: [email protected].


JcrOffroad Warranty and Replacement Information:

All JcrOffroad manufactured product is covered by a Lifetime Replacement Warranty. We guarantee our product to be free of manufacturing defects. Due to the intended use of our product, our warranty does not cover product damaged sustained from offroad use or accidents.


Product hardware and accessories (latches, lights, bolts, etc...) are not covered under any part of our warranty.


Tire carrier spindles on bumpers created before April, 2010 will be upgraded to a new style spindle for an additional fee. Tire carrier spindles on bumpers manufactured after April, 2010 include our full replacement warranty.


All returns to JcrOffroad require an RMA (Return Merchandise Authorization) number and must be pre-approved by JcrOffroad. Any package without an RMA number will be returned to sender, at sender's expense.


Upon our receipt of the damaged product it will be replaced or repaired at our discretion. The warranty is only applicable for the original purchaser of the product; all names of customers are held in a JcrOffroad database for reference. All returns will be checked and any modifications made to any of these products will void the warranty.


Installation labor, paint, powdercoat, or any other finishes are not covered by warranty. We do not cover shipping, insurance or any import fees, duties and taxes for the returned product. If after inspection, we found the product to be defective in materials or workmanship, we will at no cost repair or replace the defective product with the same or comparable product on a “best-effort” basis.


This warranty does not cover incidental or consequential damages such as damage to or loss of directly or indirectly caused by the product.Please contact us about product failures regardless of reason. We are extremely fair, but ultimately have the right to refuse any warranty claim.


Return Policy:

No custom order is returnable. No returns will be accepted after 30 days from the time the customer receives the item. Returns must be pre-authorized by JCROFFROAD, any return not pre-authorized will be rejected and return to the customer. All returns must be returned in like new condition. A 25% restocking fee applies to all returns, customers may also be charged for missing or incomplete items. Shipping either way is non-refundable. We are not responsible for international shipping tax, duty, or brokerage fees; these fees are non-refundable.


Order Cancellation:

No custom order may be cancelled, or returned. To cover the cost of development, and parts, down payments for custom work are non-refundable. Cancellations must be made before the order has shipped, if shipped, our return policy applies. All orders that have reached shipping and receiving will be considered shipped. Cancellations are subject to a 15% fee.


Refunds:

All refunds can take up to ten business days for the transfer of funds. All credit card payments will be refunded to the original card provided. Cash refunds will be given only for cash payments.


Local sales and Pick-ups:

All local sales, local work and orders that are picked up by the customer are subject to Michigan sales tax which will be totaled into the final invoice of which the customer is responsible. All of our products are available for local pickup. Back order status of some products may still apply. Pick-ups must be scheduled in advance.


Limitation of Liability:

If the JcrOffroad Inc. product fails to work as warranted above, JCR's maximum liability under the above warranty is expressly limited to the cost of repair or replacement of any products or components that malfunction in conditions of normal* use. Except as indicated above, in no event will JCR be liable for any damages caused by the product or the failure of the product to perform, including any lost profits or wages, business interruption, loss of use or any other commercial or economic loss of any kind, or special, incremental, or consequential damages. JCR is not liable for any claim made by a third party or made by you for the third party. This limitation of liability applies whether damages are sought, or a claim made, under this limited warranty or as a tort claim (including negligence and strict product liability), a contract claim or any other claim. This limitation in liability cannot be waived or amended by any person. This limitation of liability will be effective even if you have advised JcrOffroad Inc., or an authorized representative of JcrOffroad Inc., of the possibility of any such damages or even if such possibility were reasonably foreseeable. This limited liability gives specific legal rights. You may also have other rights that may vary from state to state or from county to country. You are advised to consult applicable state or country laws for a full determination of rights.