Order Completion:
All Orders are processed in the order in which they are received. While all of our items are built to suit, most items ship from our location within 10 - 20 business days and will be delivered based on UPS shipping dates to your address. (Please see our shipping page.) For a better estimation of build times please see our front page or contact us.
Not having items in stock keeps our overhead low; in turn keeping our prices as affordable as possible.
Please be patient with us. The products ARE worth the wait.
Order Problems:
We try our best to catch any fitment or alignment issues before your item leaves the shop, we do sometimes miss things though. Please test fit ALL items prior to painting/finishing. We cannot give refunds on painted items, we can only repair them. JCR is not responsible for coatings on repaired bumpers.
Return Policy:
No custom order is returnable. No refunds after 30 days from the time you recieve the item.
Returns must be authorized by JCROFFROAD. 25% restocking fee applies to all returns. Shipping either way is non-refundable. You will be charged for missing parts or hardware, so please make sure you sent everything back with your product.
Order Cancellation:
No custom order may be cancelled, or returned. To cover the cost of development, and parts, down payments for custom work are non-refundable.
Cancellations must be made before the order has shipped, If shipped return policy applies. All orders that have reached shipping and recieving will be considered shipped. Cancellations are subject to a 15% fee.
Refunds:
All refunds can take up to ten business days for the transfer of funds. All credit card payments will be refunded to the original card provided. Cash refunds will be given only for cash payments.
Pricing:
We strive to provide a great product at a low price. Keeping prices down is as important to us as it is to you. Climbing steel prices and excessive fuel prices may cause price increases that will be applied as necessary. We will inform of price increases as best as we can, but all prices are subject to change without notice.
Local sales and Pick-ups:
All local sales, local work and orders that are picked up by the customer are subject to Michigan sales tax which will be totaled into the final invoice pf which the customer is responsible.
All of our products are available for local pickup. Back ordering of some products may still apply. Pick-ups must be scheduled in advance.
