Nobody likes surprises.

This page explains what to expect regarding shipping, returns, warranties, and support.

Our mission is simple:
Spot the customer from their first question to the trailhead!

Shipping
Where do you ship?

We ship throughout the lower 48 United States using UPS, FedEx, USPS, and other carriers as needed.

We can also ship to Alaska, Hawaii, and Canada.

Fair warning: shipping products to Alaska, Hawaii, and Canada is often expensive. Many of our products are large and heavy, which can result in shipping costs that often surprise customers. We're always happy to provide a quote and will do our best to find the most cost-effective shipping option available.

Prefer to Pick Up Your Order?
We're happy to help coordinate picking-up your order, just give us a call.

Want a free tour of our facility, when you pick-up your order? Just ask! All of our products are made in-house and we love showing customers how our products are designed, manufactured, and shipped.

Shop Tour Safety Requirements

• Closed-toe shoes are required.
• We'll provide the rest of the required safety gear.

How do I track my order?
Tracking information is sent to the provided email as soon as your shipping label is created.Shipment times can vary, but most arrive within 5–9 business days after leaving our facility.

What if my shipment is lost or damaged?
Contact us as soon as possible. We'll work with you and the carrier to help resolve the issue quickly.

International Orders
International shipments may be subject to duties, taxes, brokerage fees, or import charges determined by your local government or carrier.

Order Lead Times
Every order is built-to-order, crafted by our team, specifically for you.
Current production lead times can be found here: Current Lead Times

Returns
How long do I have to make a return?
If a product isn't the right fit for your build, contact us within 30 days of delivery and we'll help guide you through the return process.

Do returns require approval?
Yes. All returns require prior authorization from Victory 4x4.

Is there a restocking fee?
A 25% restocking fee applies to approved returns to help cover inspection, handling, and restocking costs.

Who pays return shipping?
Return shipping is the responsibility of the customer. Original shipping charges are non-refundable.

What condition must returned products be in?
To keep return costs low for all customers, returned products should be in like-new condition and include all original components and hardware.

Refund amounts may vary based on the condition of the returned product.

Before You Install
We take pride in our products and work hard to ensure every item leaves our facility ready for installation. If you encounter a fitment issue, missing hardware, shipping damage, or any other concern, contact us as soon as possible. We're here to help!

Warranty
Our Warranty Philosophy

If a Victory 4x4 product fails because of a defect in materials, manufacturing, or design, we'll repair or replace it.

That's our commitment.

What is covered?

• Material defects
• Manufacturing defects
• Design defects

When might a warranty not apply?

• Trail damage
• Vehicle accidents
• Improper installation
• Product modifications
• Overloading beyond manufacturer specifications
• Normal wear and tear
• Paint and powder coat finishes (see Powder Coat Promise below)

How do I start a warranty claim?
Contact us with photos and a description of the issue, we’ll help guide you through the process! If it’s determined the issue was caused by a defect in materials, manufacturing, or design of the product, we’ll work with you to determine the best fix.

Continuous Improvement
We believe there's always a better way.

Our team is constantly looking for opportunities to improve our products, whether it's better fitment, improved strength, easier installation, enhanced functionality, or a better customer experience.

As a result, products may change over time.

If a product is replaced under warranty, the replacement may include design improvements, updated features, revised components, or manufacturing changes that were not part of the original version purchased.

While we do our best to maintain compatibility whenever possible, replacement products may not always be identical to the original product.

The same applies to product photos, installation guides, and videos.

We work hard to keep our documentation up to date, but product improvements sometimes happen faster than supporting content can be updated. In many cases, the differences are minor and don't significantly impact installation or functionality.

If you ever have questions about a product, installation step, or feature that appears different from what you're seeing online, contact us. We're happy to help.

Continuous improvement is part of who we are, and we're always looking for ways to make our products and customer experience better.

Powder Coat Promise
We take pride in our powder coating process and perform it in-house so we can control the quality.

Our process includes a phosphate wash, zinc-rich primer, and durable top coat applied under controlled conditions.

What is covered?
Our powder coat finish is covered for one year from the original purchase date against defects in materials and workmanship.

What happens after one year?
After the one-year coverage period? Don't hesitate to reach out, we’ll see if we can still help!

Order Changes & Cancellations
Can I modify or cancel my order?
Of course! Your order can be modified or cancelled at any point before it ships.

Is there a cancellation fee?
Because materials, scheduling, and production planning begin shortly after an order is placed, cancellations are subject to a 15% cancellation fee.

What if my order has already shipped?
Once your order ships it can no longer be cancelled, but we’re happy to help facilitate your return.

Still Have Questions?
We're real people, and we'd much rather answer a question before it becomes a problem.

Looking for more info or have additional questions? Give us a call or send us an email, we're happy to help!

info@jcroffroad.com
269.353.1184