Policies and Warranties

Shipping:

Most orders ship flat-rate ground.
Some products ship flat-rate oversize.
Shipping costs for items that ship freight will be calculated at checkout and are excluded from our flat rate shipping.

Shipping outside of the lower 48 is available but will include additional shipping costs. Some items we sell can be shipped to APO/AE addresses, but are limited to the USPS size restrictions. If your delivery needs fall outside of the standard delivery methods, or for a quote outside of the lower 48, please contact us directly. Please include your postal code and desired product with your request.

Shipping Details:

JcrOffroad uses many delivery options included but not limited to; UPS, FedEx, or USPS. The carrier used will depend on order size, weight, and transit times. Customers will receive automated shipping tracking information to the email listed with their order once the product has been processed for shipping. Please enter a valid email address upon checkout. Also, bear in mind that your order may be processed outside of normal shipping carrier business hours and the item may not ship until the following business day. You may also check the status of your order or request a tracking number by contacting us directly. All lost or damaged items need to be reported to JcrOffroad as soon as possible. Please contact our tech support team. Detailed photos of product and box damaged will be requested. We are not responsible for time complications associated with lost or damaged items but will work to rectify the situation promptly. We cannot guarantee any delivery dates, but if provided with enough notice, we will try to meet your deadlines. JcrOffroad may be able to expedite your order for an additional charge. Please contact our Sales team for more information! Please allow 5-9 business days to receive the package once the item has been shipped. We cannot be held responsible for any delays once the product is in the hands of the shipping carrier. Shown below is a map for estimating shipping on ground packages.

Order Completion:

All Orders are processed in the order in which they are received. Some items may already be in process, while others have to be completed in a future batch. Our current lead times are updated here.

Buy with Affirm Orders

If one or more items in your order has an extended ship date, your loan payment(s), including interest, may be due before the merchant ships all of the items. Please note that you may not receive a rebate of any interest that may have already accrued on an amount that later gets refunded.

Test fitting product:

It is recommended that you test fit all of your JcrOffroad product before installation. We do our best to ensure that all of our product is free of defects and will fit properly. We do not offer refunds on painted items; we can only offer to repair them. If you are having product issues, please contact our tech support team directly.

The Customer’s Responsibility:

JcrOffroad will, at its discretion, address parts missing or damaged from shipping for a period of no more than 120 days from the date that the product was shipped. It is your responsibility as a customer, if you anticipate your installation process taking longer than 120 days, to inspect the product for damage, missing components, or possible installation issues, so that the issues can be addressed and resolved in a manner timely to your original order date.

JcrOffroad Limited Lifetime Warranty

JcrOffroad warrants to the original purchaser, with valid proof of purchase, that its manufactured products will be free from defects in materials and workmanship for the lifetime of the product under normal use. This warranty is non-transferable and applies only to products purchased directly from JcrOffroad or an authorized dealer.

Repair or Replacement

If JcrOffroad determines, in its sole discretion, that a product has a defect in materials or workmanship, our only obligation is to repair or replace the product with the same or a comparable item, on a best-effort basis.

This is the purchaser’s sole and exclusive remedy under this warranty.

Exclusions

Off-road use is considered severe duty and may accelerate wear or result in conditions not covered under this warranty.

This warranty does not apply to, and JcrOffroad shall have no obligation or liability for, any of the following:

Damage resulting from off-road use, accidents, impacts, misuse, negligence, abuse, or use beyond intended conditions
Damage resulting from overloading or use beyond vehicle manufacturer specifications, including but not limited to roof load ratings and GVWR
Improper installation, improper maintenance, or use inconsistent with product instructions
Any modification, alteration, or customization of the product (which voids this warranty in its entirety)
Normal wear and tear

The following are expressly excluded from warranty coverage:

Hardware, accessories, and wear components (including but not limited to tie rod ends and boots, bearings, latches, lights, and fasteners)
Paint, powder coat, finishes, and cosmetic conditions of any kind (see Powder Coat Promise below)
Installation labor, removal, reinstallation, or any related costs

Specific Product Notes

Tire carrier spindles on bumpers manufactured before April 2010 may be upgraded to a newer design for an additional fee. Tire carrier spindles on bumpers manufactured after April 2010 are covered under this warranty.

Powder Coat Promise

JcrOffroad powder coating is performed in-house to maintain full process control and consistency. Our coating process includes a phosphate wash to remove contaminants, a zinc-based primer to promote adhesion, and a durable top coat, applied under controlled conditions and curing cycles. Our materials and processes are regularly evaluated to maintain performance standards.

Powder coating performance and longevity are inherently dependent on environmental exposure, usage conditions, maintenance, and other factors outside of JcrOffroad’s control. As such, powder coat and all finishes are not covered under the limited lifetime warranty.

JcrOffroad may, at its sole discretion, evaluate powder coat concerns on a case-by-case basis for up to one (1) year from the original date of purchase, for the original purchaser only. Any evaluation or accommodation does not constitute a warranty and does not create any ongoing obligation.

Disclaimer of Warranties

Except for the limited warranty expressly stated herein, JcrOffroad makes no other warranties, expressed or implied. To the fullest extent permitted by law, JcrOffroad expressly disclaims all implied warranties, including but not limited to warranties of merchantability and fitness for a particular purpose. Where such disclaimers are not permitted, any implied warranties are limited to the fullest extent allowed by applicable law.

Limitation of Liability

To the fullest extent permitted by law, JcrOffroad shall not be liable for any indirect, incidental, special, or consequential damages, including but not limited to damage to vehicles, property, or persons, loss of use, loss of time, loss of profits, or any other damages arising out of or related to the use or inability to use the product, regardless of the legal theory asserted.

Use of JcrOffroad products is at the user’s sole risk. The user assumes all responsibility for proper installation, load management, and safe operation.

Warranty Claim Process

All warranty claims must be pre-approved and require a Return Merchandise Authorization (RMA) number issued by JcrOffroad
Any product returned without an RMA number will be refused or returned to the sender at the sender’s expense
The purchaser is responsible for all costs associated with returning a product, including but not limited to shipping, insurance, import fees, duties, and taxes
All returned products are subject to inspection
Warranty eligibility will be determined by JcrOffroad in its sole discretion

Additional Terms

JcrOffroad reserves the right to refuse any warranty claim that does not comply with the terms and conditions set forth herein.
JcrOffroad reserves the right to update, change, or improve product designs at any time without obligation to retrofit, replace, or update previously purchased products.
JcrOffroad stands behind its products and aims to resolve warranty claims fairly and efficiently within the terms of this warranty.

Return Policy:

No returns will be accepted after 15 days from the time the customer receives the item. Returns must be pre-authorized by JcrOffroad, any return not pre-authorized will be rejected and return to the customer. All returns must be returned in like-new condition. A 25% restocking fee applies to all returns; customers may also be charged for missing or incomplete items. Shipping either way is non-refundable. We are not responsible for international shipping tax, duty, or brokerage fees; these fees are non-refundable. Items must be in like-new condition, any products showing signs of use or damage may incur an additional 10% fee.

Order Cancellation:

Cancellations must be made before the order has shipped, if shipped, our return policy applies. All orders that have reached shipping and receiving will be considered shipped. Cancellations are subject to a 15% fee.

Refunds:

All refunds can take up to ten business days for the transfer of funds. All credit card payments will be refunded to the original card provided. Cash refunds will be given only for cash payments.

Local sales and Pick-ups:

All local sales, local work, and orders that are picked up by the customer are subject to Michigan sales tax which will be totaled into the final invoice of which the customer is responsible. All of our products are available for local pick-up. Backorder status of some products may still apply. Pick-ups must be scheduled in advance.

Limitation of Liability

To the fullest extent permitted by law, JcrOffroad’s maximum liability arising out of or related to any product shall be limited to the repair or replacement of the product or its components, under conditions of normal use.

Except as expressly stated in this warranty, JcrOffroad shall not be liable for any indirect, incidental, special, or consequential damages of any kind, including but not limited to loss of profits or wages, business interruption, loss of use, or any other commercial or economic loss, regardless of the legal theory asserted.

JcrOffroad shall not be liable for any claims brought by a third party or for any claims asserted by you on behalf of a third party.

This limitation of liability applies to all claims, whether based in warranty, contract, tort (including negligence and strict liability), or any other legal theory, even if JcrOffroad has been advised of the possibility of such damages or if such damages were reasonably foreseeable.

No employee, representative, or agent of JcrOffroad is authorized to modify or waive this limitation of liability.

This limitation may not apply in jurisdictions that do not allow the exclusion or limitation of incidental or consequential damages. You may have additional rights which vary by state or jurisdiction.