Estimated time from order to shipment.

What Happens After You Place Your Order?

Quick version up top for the busy folks; full story below for everyone else.

TL;DR: Order goes in, sits in line for a bit, gets built, ships in 2-3 days once production starts, shows up at your door. Most of the wait is queue time, not build time.

We totally understand that you may have a trip coming up, the wait on a product could be holding up your build plans, or a dozen other reasons you need a product fast. So when you ask us "when's my order actually shipping?" we get it; we've been there.

Here's what's actually happening on our end.

Why the timeline moves around

Your order doesn't take longer to build in December than it does in July. There's just more stuff ahead of it in line.

We build everything to order. Nothing's sitting pre-made on a shelf, which is the only way we can keep fit and quality tight across every vehicle we support. But it also means when a lot of people order at once (looking at you, November through April shoppers), it just takes longer to work through the queue.

That's why we update our timeline page regularly, so you can plan around it instead of wondering.

You place the order.
Spot in line locked in.

You wait in line.
This is most of the timeline, honestly. Orders go in the order they came in. No cutting the line, no exceptions.

Production starts, then it ships.
Once your order's at the front, our guys cut, weld, assemble, and finish it. From the start of production to out the door is 2-3 business days. This part moves fast, most of your wait already happened.

Tracking hits your inbox.
After your order confirmation, this is the next time you'll hear from us. Don't worry if it's quiet and you're still within the stated lead times; that's normal.

It shows up at your doorstep.
Boxes open, wrenches come out. This is the good part.

Why we don't just keep everything in stock

Building up stock inventory eats into the same capacity we'd use to build your order. Every hour spent building inventory is an hour we're not building someone's order.

So we make to order. A real order, with a real name attached. Our team knows they're building Haden's bumper headed to Arizona, not another anonymous part for inventory. There's pride in that.

So, Where's Your Order?

That's the journey. We post a current range at the top of this page, so if you're within it, sit back; it's coming.

Outside that window? Give us a shout at 269-353-1184 or info@jcroffroad.com.