JcrOffroad Warranty and Replacement Information
All JcrOffroad bumpers and rock sliders are covered by Lifetime Replacement Warranty. If any part of the structure or any welds on the product fail due to manufacture defects, please contact JcrOffroad.
Tire carrier spindles on bumpers created before April, 2010 will be upgraded to a new style spindle for an additional fee. Tire carrier spindles on bumpers manufactured after April, 2010 include our full replacement warranty.
Bumper hardware and accessories (latches, lights, bolts, etc...) are not covered under any part of our warranty.
All returns to JcrOffroad require an RMA (Return Merchandise Authorization) number and must be pre-approved by JcrOffroad. Any package without an RMA number will be returned to sender, at sender's expense. Upon our receipt of the damaged product it will be replaced/repaired at our discretion.
The warranty is only applicable for the original purchaser of the product; all names of customers are held in a JcrOffroad database for reference. All returns will be checked and any modifications made to any of these products will void the warranty.
Installation labor, Paint, powdercoat, or any other finishes are not covered by warranty. We do not cover shipping, insurance or any import fees, duties and taxes for the returned product. If after inspection, we found the product to be defective in materials or workmanship, we will at no cost repair or replace the defective product with the same or comparable product on a “best-effort” basis. This warranty does not cover incidental or consequential damages such as damage to or loss of directly or indirectly caused by the product.
Please contact us about product failures regardless of reason. We are extremely fair, but ultimately have the right to refuse any warranty claim.